Delivery & Returns
DELIVERY
COLLECTION: FREE
- Collect within 1-7 working days
STANDARD UK DELIVERY: £7.50
- We aim to deliver within 3-7 working days.
- Orders are dispatched on working days only.
- We aim to deliver within 7-10 working days.
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We do not hold responsibility for customs fees or taxes for international orders.
WHAT IF MY PARCEL DOESN'T ARRIVE
Please contact: info@heroinehaircollection.com and we will promptly look into it.
REFUNDS
7-day money back guarantee. All items must be unused and in their original packaging. This excludes the following:- Hair extensions without the bundle wrap/ damaged packaging/ unravelled packaging/ combed out curl pattern
- Unsealed hair products
- Email us at info@heroinehaircollection.com to request a refund and state the reason.
- You will be responsible for postage costs, please ensure you send your parcel via recorded delivery. We will not be responsible for loss or custom fees.
- Once we have received the hair extension we will inspect it thoroughly to make sure the returns requirements are met.
- All refunds will be subject to 5% processing fee.
RETURN ADDRESS
Heroine Hair Salon, 79 Stoke Newington Church Street, N16 8EL
All items will be throughly inspected. If a refund is granted please allow 5 working days for the funds to appear in your account.
CANCELLATIONS
All cancellations must be made up to 5 hours after sale. NO Cancellations can be made after this point.
PLEASE NOTE: Processing fees, Shipping charges, duties, customs, interest, or any other fees charged by a third-party will NOT reimbursed.