FREE DELIVERY ON ORDERS OVER £100

Delivery & Returns

DELIVERY

COLLECTION: FREE

  • Collect within 1-7 working days 

STANDARD UK DELIVERY: £7.50

  • We aim to deliver within 3-7 working days.
  • Orders are dispatched on working days only. 
INTERNATIONAL DELIVER: £20.00
  • We aim to deliver within 7-10 working days.
  • We do not hold responsibility for customs fees or taxes for international orders.

WHAT IF MY PARCEL DOESN'T ARRIVE 

Please contact: info@heroinehaircollection.com and we will promptly look into it.  

REFUNDS 

7-day money back guarantee. All items must be unused and in their original packaging. This excludes the following:
  • Hair extensions without the bundle wrap/ damaged packaging/ unravelled packaging/ combed out curl pattern 
  • Unsealed hair products 
 RETURN BY POST
  • Email us at info@heroinehaircollection.com to request a refund and state the reason.
  • You will be responsible for postage costs, please ensure you send your parcel via recorded delivery. We will not be responsible for loss or custom fees.
  • Once we have received the hair extension we will inspect it thoroughly to make sure the returns requirements are met.
  • All refunds will be subject to 5% processing fee.

RETURN ADDRESS

Heroine Hair Salon, 79 Stoke Newington Church Street, N16 8EL

All items will be throughly inspected. If a refund is granted please allow 5 working days for the funds to appear in your account. 

CANCELLATIONS

All cancellations must be made up to 5 hours after sale. NO Cancellations can be made after this point.

PLEASE NOTE:  Processing fees, Shipping charges, duties, customs, interest, or any other fees charged by a third-party will NOT reimbursed.