FAQS

OUR VIRGIN HAIR 

Heroine Hair Collection exclusively provides 100% Virgin Human Hair, it comes in a range of brown colours from 1B & 2 tones. Our hair has been sourced from Russian and Peru. We assure that all the hair we provide has its cuticle aligned in the same direction to prevent any tangling, this ensures that your hair extensions behaves like your own natural hair. 

We are an authentic brand so we can assure you that our hair is not mixed with any synthetic or animal fibres. Some brands claim that they provide 100% Human Hair, but often this is untrue. 

HOW LONG WILL THE HAIR EXTENSIONS LAST

We can assure that our hair can last over 12 months and still maintain its original health and luster. To ensure this you will need to respect your hair extensions as you would your natural hair, this involves using high quality products to wash, condition the hair and limit excessive heat. 

CAN THE HAIR BE COLOURED 

YES - We only provide 100% Virgin Human Hair Extensions which means they can be easily lifted with the use of pre-lighter and hair dyes. Our hair can be lifted to lighter blonde tones with the correct products and professional help. Pre-lighters and hair dyes are chemicals which have the potential to cause damage to natural hair, so we advise that you consider this when colouring your natural hair. 

CAN THE HAIR TOLERATE HEAT

YES - Our hair extensions can be straightened or curled with up to 230 degree's of heat. Remember that like your natural hair, hair extensions can also be heat damaged. To prevent this use a heat defence product and limit the use of excessive heat. Excessive heat on body wave hair will loosen the curl and will cause the hair to appear heat damaged, this limits the lifespan of your extensions. 

HOW MANY BUNDLES DO I NEED

12 inch - Two bundles. 

16/ 18/ 20 inch - Three bundles.

26 inch -Three - Four bundles.

MAINTENANCE 

Our virgin hair is very low maintenance, but here are some tips on helping you to extend the wearability. 

1 - Use a sulphate free shampoo and deep conditioner to cleanse the hair every 10 days. 

2- Use serum after washing, this will add shine and heat protect the hair. 

3- Seek professional help before colouring. Over processing the hair will cause permanent damage.  

4- Detangle with a wide tooth comb, this will prevent the hair from shedding. 

DELIVERY 

We offer worldwide shipping. 

  • All orders are delivered via Royal Mail courier. 

  • Delivery is £7.95 to UK customers. 

  • Deliveries are made between Monday to Saturday, excluding bank holidays. 

  • All hair extensions take one day to process and will be received within 5-7 working days.

  • All custom made wig take 10 working days to construct and will be received within 2-3 working days from this point.
  • FLASH SALE orders will be shipped one weeks after offer ends. 

Delivery to International customers 

  • International delivery are sent via Royal Mail courier.
  • Delivery is £20.00 to USA, Carribbean and European countries. 

  • All hair extensions take one day to process and will be received within 7-10 working days. 

  • All custom made wig take 10 working days to construct and will be received within 7-10 days working days from this point.

  • We do not hold responsibility for customs fees or taxes for international orders.  

WHAT IF MY PARCEL DOES NOT ARRIVE

In the incident that you do not receive your hair please contact info@heroinehaircollection.com and we will promptly look into it. Please note that all orders can be tracked on Royal Mail.  

REFUNDS

We do not accept refunds on any of our products,

In the unlikely incident that you are dissatisfied with your product we are happy to offer you an exchange under the following circumstances; 

  • The seal (bundle wrap) of the extensions must be intact.
  • The hair must be returned in its original packaging. 
  • The hair must be returned in its original condition, unwashed and the original curl pattern must not be loosened. 

If you have a problem with the quality of the hair we are happy to investigate this and see how we can come to a resolution. 

Please email us on info@heroinehaircollection.com if this support is needed. 

Please note that wigs, sample products, sale items and promotional items are non-refundable and non exchangeable ALL SALES ARE FINAL.