Below are the delivery services we offer to get you your order straight to your door or to our Salon for you to pop in and collect when it suits you.
STANDARD UK DELIVERY
- All products in stock are shipped within 48 hours
- Standard Delivery is £4.70 (2-3 Working days)
- Orders are dispatched between Monday to Saturday, excluding bank holidays.
- All Wigs require 10 working days to construct before postage
- All products in stock are shipped within 48 hours
- Standard Delivery is £20.00
- European delivery 3-5 working days
- International 5-7 working days
All Wigs require 10 working days to construct before postage
We do not hold responsibility for customs fees or taxes for international orders
WHAT IF MY PARCEL DOESN'T ARRIVE
In the incident that you do not receive your parcel please contact firstname.lastname@example.org and we will promptly look into it. Please note that all orders can be tracked on Royal Mail.
We hope you’ll love your order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 7 days of receipt.
This excludes the following:
- items personalised for you (Wigs)
- sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
RETURN BY POST
- Email us at email@example.com to request a refund and state the reason.
- You will be responsible for postage costs, please ensure you send your parcel via recorded delivery. We will not be responsible for loss.
Heroine Hair Salon,
79 Stoke Newington Church Street,
We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.
We accept payment via Payal or Klarna.
Instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
WHAT IS VIRGIN HAIR?
Virgin hair is 100% human hair that has not be chemically processed. It comes from a single donor and has been cut with the cuticle aligned to prevent tangling. Our has has been steamed process in order to create uniform curl patterns.
HOW LONG WILL MY WIG LAST?
All our wigs are made with quality Virgin Hair. Our hair has the potential to last up to two years with proper after care. We have constructed with our wigs using a machine, this means ensures a long lasting stitch to ensure quality craftsmanship.
CAN I WASH, TONG AND DYE MY WIG?
We offer 10A and 10A+ Peruvian Virgin Hair. Our hair can be washed, tonged and dyed to create the styles you desire. To carry these processes out safely please follow our advice:
We recommend washing our virgin hair with sulphate free shampoo and following up with a deep conditioner. We recommend using Kercare 1st Lather Shampoo, Detangling Hydrated Shampoo and Humecto Creme Conditioner
We recommend heat styling on an infrequent basis to avoid heat damage. Heat Damage causes our virgin hair to become dry & brittle. When using heat please use a quality heat protectant. We recommend using Thermal Wonder 6 in 1 heat protectant. Spray on damp hair, blow dry and tong.
We recommend using our in house colouring services to create custom colour. Our 10A & 10A+ Hair can be coloured into brown ad dark blonde tones. Our 10A+ is recommended for achieving blonde tones.
TRANSPARENT LACE 10A VS HD CELEBRITY LACE 10A+
Transparent Lace 10A Quality is our Premium range. Transparent lace is a thin lace that can be tinted and melted into skin tone. 10A Grade hair is long lasting and can be coloured up to number 27.
HD Celebrity Lace 10A+ is our Luxury range. HD Celebrity Lace is the most realistic lace available. The hair line cannot be visible once placed on the skin. 10A+ Grade hair is long lasting hair that can be coloured to 613.
Our hair is 100% authentic human hair that has not been mixed with any synthetic or animal fibres.
HEALTH & SAFETY
Upon entering the Salon all clients temperature will be checked. If you temperature if high your appointment you will be asked to return to the salon on an alternative date.
You will be asked to wear a mask upon entry into the salon.
You will be asked to wash ad apply hand sanitiser to your hands before your appointment begins.
Please 5 minutes before the time of your appointment. We allow a 10 minute grace period. If you arrive beyond this time, your appointment could be cancelled and your deposit will be lost.
Deposit fee is non-refundable in the event of cancellation. Appointments can only be rescheduled 72 hours before your appointment. After 72 Hours you will loose your deposit fee.
We do not hold the capacity for plus ones. Please come to your appointment alone, friends & family will be asked to leave.
We want you enjoy your service at the salon. If your not satisfied with your service, we're here to help. We do not offer refunds, but we are happy to rectify any service after 5 days of your original visit - providing that the fault was caused by the salon.