We aim to get your order to you as soon as possible - But allow up to 7-10 processing days before order is dispatched. 

COLLECTION: FREE

STANDARD UK DELIVERY: £8.95

We do not hold responsibility for customs fees or taxes for international orders.

Yes

We offer a 7-day return policy. Items may be returned within 7 days of delivery, provided they are in their original condition and packaging

This excludes the following:

• Hair extensions without the bundle wrap/ damaged packaging/ unravelled packaging/ combed out curl pattern 
• Unsealed hair products 

RETURN BY POST

• Email us at hello@enhancedbyhair.com to request a refund and state the reason.
• You will be responsible for postage costs, please ensure you send your parcel via recorded delivery. We will not be responsible for loss or custom fees.
• Once we have received the hair extension we will inspect it thoroughly to make sure the returns requirements are met.
• All refunds will be subject to 5% processing fee.

RETURN ADDRESS

Heroine Hair Salon, 79 Stoke Newington Church Street, N16 8EL

All items will be throughly inspected. If a refund is granted please allow 5 working days for the funds to appear in your account. 

Remi Hairis human hair that has been carefully sorted so that all the strands face the same direction, preserving the natural cuticle alignment to reduce tangling. While it may be processed or dyed, Remi hair generally offers good quality and a natural appearance. Its shelf life typically ranges from 6 months to 1 year, depending on the maintenance and care it receives, though it may lose its luster over time due to chemical treatments.

Virgin Hairis 100% natural human hair that has never been chemically treated, dyed, or processed. It’s considered the highest quality due to its purity, and because it maintains the cuticles intact, it can last anywhere from 1- 2 years with proper care.

Raw Hair, like Virgin hair, is unprocessed and often sourced from a single donor, preserving its natural texture and cuticle alignment. It has the longest shelf life, often lasting 2 years or more if well-maintained, since it’s in its purest form and has not undergone any chemical treatments.

Remi Hair: Yes, Remi hair can be washed, colored, and heat-styled. However, since it may have been processed or dyed, excessive heat or harsh chemicals could shorten its lifespan and affect its quality over time.

Virgin Hair: Yes, Virgin hair can be washed, colored, and heat-styled without compromising its quality. Since it’s in its natural state, it can handle styling and coloring better than processed hair, though gentle care is recommended to maintain its longevity.

Raw Hair: Yes, Raw hair is highly versatile and can be washed, colored, and heat-styled. Because it’s unprocessed, it’s even more resilient to chemical treatments and heat styling than Virgin hair, offering long-lasting results when properly cared for.

1) Its advised that you should only wear your install for no more than 6 weeks. 

2) Hair should be clean before any type of install is undertaken. We have a range of pre extension services available in salon. 

3) Hair should be free from excess oils. Oil will reduce the lifespan of I-tips, micro-rings and tape extensions - causing them to slip down the hair. 

4) Sulphate free shampoos and conditioners must be used when wearing hair extensions.

5) Wearing a head scarf at night will prevent from harmful tugging of the hair whilst sleeping. 

6) Hair extensions must be gently detangled with a wide tooth comb or brush before washing. Always gently massage the hair whilst washing, never scrub. 

7) Avoid chlorine and sea water coming in contact with hair extensions as this can cause tangling.

8) Rotating hair styles is highly recommended to prevent excess tension on certain areas of the hair for example its recommended that after 3-4 repetitions of the same hair style that a break is taken or another method is used before returning to the style. 

9) Always leave you conditioner to soak into the hair before rinsing.

10) Always use a brush or a wide tooth comb when detangling as pulling can result in hair loss. 

9) Whilst wearing wigs its important to keep your hair moisturised at all time, this is particularly important for Afro hair. 

9) Trims will help to rain length and prevent split ends. 

10) Treatments will help to strengthen hair from the inside out. Helping to prevent slit ends and breakage.